![]() ![]() ![]() Ensure that automatic updates are enabled and that all Windows updates are up to date. You can check Windows update progress in Windows 10, in the Settings, Update and Security, Windows Update, Advanced Options. Various reasons may prevent a system from properly updating windows. Research on this issue determined that installation of Microsoft Windows Update hotfix KB3081436 & KB3081424 ( Figure 2) resolves the issue. USB Touchscreen Controller (C04D) Properties.Troubleshooting of the issue determined that Windows 10 incorrectly assigned a Mouse and other Pointing Device driver to the touchscreen instead of a Human Interface Device (HID) driver as shown in the Device Manager properties for the device below ( Figure 1):įigure 1: USB Touchscreen Controller incorrectly assigned in Device Manager You may also experience the issue out of the box (OOB) on an Inspiron 15 (5558) that shipped with Windows 10. You may experience an issue with the Inspiron 15 (5558) after upgrading the operating system from Windows 8.1 to Windows 10 in which the optional touchscreen no longer functions. Follow the steps outlined in this article to resolve an issue with the Inspiron 15 (5558) Touchscreen not functioning after a Windows 10 Upgrade.
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